Technical support may be delivered by different technologies depending on the situation. For example, direct questions can be resolved via telephone, SMS, Online chat, Support Forums, E-mail or Fax; basic software problems can be addressed over the telephone or, increasingly, by using remote access repair services; while more complicated problems with hardware may need to be dealt with in person. Either way Vertex has worked with end-clients, managed service providers and software development organisations, providing them with the complete range of IT Support Personnel from 1st line (Helpdesk Support), Desktop Support, 2nd Line Support through to Server (back end) Support or 3rd Line.
Not only this we understand infrastructure and networking implementation projects (roll-outs), having provided a plethora of resources from Hardware re-fresh, to complete infrastructure builds. These projects may be small or large-scale, either way we have the database, network and experience to ramp up quickly and effectively. Having supplied resources to the 2012 Olympic Games on a large scale, we have the pedigree to assist any program of works.
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