Business Analysis

Location: London, London
Post: Business Change Consultant
Job Type: Contract
Salary: £500 – £600 per day

Business Change Consultant

Essential Skills:
Business Change Consultant

Environment
Part of the Business Change stream of a complex and extremely fast paced programme of work covering:
*Customer Relationship Management – Salesforce.com
*Sales Order Processing – possibly FinancialForce
*Marketing Intelligence – likely SkyIQ
*Subscription fulfillment – technology and service package to be defined
*Space/floor-planning – solution to be defined
The programme is within a media company undergoing dramatic business transformation o

Desired Skills:
Business Change Management

Personal Skills:

Business Change Consultant

Environment
Part of the Business Change stream of a complex and extremely fast paced programme of work covering:

• Customer Relationship Management – Salesforce.com

• Sales Order Processing – possibly FinancialForce

• Marketing Intelligence – likely SkyIQ

• Subscription fulfillment – technology and service package to be defined

• Space/floor-planning – solution to be defined

The programme is within a media company undergoing dramatic business transformation of processes, policies and culture. It covers all aspects of the business including: Advertising, Subscriptions, Events/Exhibitions.
The programme intends to dramatically simplify and streamline business processes with a basic implementation of the core Salesforce solution across the enterprise. It covers 3 key business groups with around 600 end users.

Role
Manage the business-side relationship of a 6 month rapid delivery of the Marketing through to Accounts Receivable platform. This role facilitates and aids the business in delivering their required outputs to match the technical delivery team such that the rollout is successful.
The three core deliverables are: Communications & Engagement, Preparation & Readiness and Benefits Realisation.
This will be achieved by facilitating the business teams and individuals using three core approaches: Coherence in disparate discussions, Continuity in the progression of required business outputs and generally ‘gelling’ the business teams and technical delivery resources.
The role will involve running facilitated sessions to help the business units think through their requirements and plans. It will involve ensuring advance preparation work is done within the business units, liaising with the programme team analysts to complete.
All aspects of ensuring the business teams are engaged, prepared and start to take benefit from the platform are the responsibility of the change consultant to facilitate.
Looking for strong hand-off skills but happy to get hands on when needed.

Skills and qualities
Exceptional levels of focus, agility, diplomacy and ability to manage people and problems.
Empirical understanding of technology and how it can fit with business processes- knowing what ‘should be possible’ even if only loosely familiar with the technology being used.
Natural talent at being the gel within a team of business staff to achieve the project objectives.
Implementation focused and highly experienced at project management.
Able to present professionally with strong confidence at all levels including CEO.
Highly proactive with colleagues and willing to flex within a team.
Articulate and succinct in verbal and written communication.
Ability to see the trends and themes within the business change such that potential problems can be identified and resolved early on.

This is NOT a project management role. Candidates should be well practiced change management consultants, not Project/Programme managers who believe they can adapt to the different role.

Previous experience
CRM and SOP implementations (ideally Salesforce.com).
Large data rationalization and migration projects.
Fast-pace programmes of business change.
Business process simplification.

Location: Belfast, County Antrim
Post: Oracle Business Analyst
Job Type: Permanent
Salary: £45000.00 – £65000.00 per annum

As part of the implementation team, the Business Analyst is to coordinate strategies for, design, build, and implement the Oracle ERP applications used for the Manufacturing, Operations, Planning/Scheduling and Engineering business areas.

Responsibilities:
Develop best practice methodologies, design, setup, test and implement Oracle applications to support the business requirements and processes for various locations both within and outside the UK.

Essential Skills:
Oracle ERP Applications including Maufacturing, Engineering, Inventory, Work in Progress, Bill of Materials, Cost Management and Supply Chain Planning

Professional Certifications:
Minimum 5-7 years experience implementing Oracle applications in various business environments.
B.S. degree in Computer Science, Information systems or applicable area is desired or an equivalent combination of experience

Personal Skills:

The Business Analyst performs the tasks necessary to implement Oracle applications, features, and functions in locations that are already running on Oracle as well as those where the current systems are being replaced with Oracle. As part of the implementation team, the Business Analyst is to coordinate strategies for, design, build, and implement the Oracle ERP applications used for the Manufacturing, Operations, Planning/Scheduling and Engineering business areas. This includes working closely with other Oracle team members, management and users to determine the best practices to support existing and new business requirements. As part of the support team, the role includes post implementation support of end users and the management team with issue resolution and training.

ESSENTIAL DUTIES:1. Develop best practice methodologies, design, setup, test and implement Oracle applications to support the business requirements and processes for various locations both within and outside the UK.2. Troubleshoot questions/problems from the user community with Oracle Application issues.3. Co-ordinate with functional users, business leaders and other implementation team members to ensure thorough testing and effective implementation of configurations and controls. 4. Organize and lead team focus groups to document processes and identify improvement opportunities. Work with users to prioritize business improvements identified and implement changes per prioritization.5. Open and track Oracle Service Requests for application issues through Oracle’s Metalink system. 6. Assist in developing, implementing, and maintaining policies, procedures, and training plans for Oracle implementation and support.7. Provide post go live support for newly implemented companies and locations. All other related duties as assigned by supervisor/manager.

Qualifications

Qualifications:· Minimum 5-7 years experience implementing Oracle applications in various business environments.· B.S. degree in Computer Science, Information systems or applicable area is desired.Or· An equivalent combination of experience, education and training which provides the desired knowledge, skills and abilities.Skills/Aptitude:· Strong knowledge of Oracle ERP applications of Inventory, Work In Process, Bills of Material, Engineering, Cost Management and Supply Chain Planning.· Knowledge of Oracle data base fundamentals.· Knowledge and use of Oracle development tools, i.e. TOAD, Discoverer, SQL+· Knowledge of personal computers and personal computer software application packages.· Strong Knowledge of ERP fundamentals.· Ability to communicate technical ideas clearly and effectively both orally and in writing.· Ability to train and provide support to Oracle application system users.· Ability to perform system troubleshooting of Oracle ERP application problems.· Ability to implement or coordinate software solutions with Oracle applications.· Ability to assist users in solving systems problems.· Ability to establish and maintain effective business relationships with business units and other associates.· Ability to read and interpret technical manuals used in the implementation of new organization unit to Oracle ERP system.· Ability to maintain records and write reports & create presentations.· Good organizational and time management skills mandatorySelf Starter, team player a must.

Location: Sutton, Surrey
Post: CRM Training and Business Support Analyst
Job Type: Contract
Salary: £250 – £270 per day

Responsibilities:
MS Dynamics
Sharepoint
CRM
Training
Business support
Microsoft Office 2003/07/10
Microsoft Outlook

Essential Skills:
MS Dynamics
Sharepoint
CRM
Training
Business support
Microsoft Office 2003/07/10
Microsoft Outlook

Desired Skills:
MS Dynamics
Sharepoint
CRM
Training
Business support
Microsoft Office 2003/07/10
Microsoft Outlook

Personal Skills:

The role requires the ability to understand our technical infrastructure at a high level and be fully conversant with CRM systems. This role would suit someone with a flexible approach and who enjoys customer-facing roles.

• Activities to be Performed
• CRM Training & Support (During Implementation)
• Develop materials based on different user roles in different formats and media e.g. e-learning, classroom, workshop.
• Deliver courses to end-users based on different user roles in different formats and media e.g. e-learning, classroom, workshop.
• Consult with internal trainers, key users and stakeholders on training best practice
• Assist in the support of remotely accessing CRM system whether via the online, mobile or outlook plug in versions.
• Field any first line support relating to CRM end user issues relating to lack of knowledge and understanding.
• CRM End User Business Support (Business As Usual)
• Mentor existing and new staff on how to use CRM as a business winning and contact management tool.
• Main (business) point of contact for CRM activity statistics.
• Field any business enquiries relating to CRM end user issues relating to lack of knowledge and understanding of current CA opportunity management processes.
• Assist in the support of remotely accessing CRM system whether via the online, mobile or outlook plug in versions.
• CRM Governance and Best Practice (Implementation and BAU)
• Promote best practice on records management.
• Promote best Practice for enterprise searching across CRM.
• Promote Best Practice for data naming conventions.

The ideal candidate will be able to understand and ideally communicate how both Dynamic CRM 2011 and SharePoint 2010 together can support a business winner in managing the full bid winning process through managing opportunities and collaborating with other team project team member’s. The idea candidate will be able to train the individuals and support post implementation.

● Excellent organisational and presentation skills
● Excellent communication skills
● Customer focused and to comfortably deal with users at all levels
● Excellent networking and interpersonal skills
● Previous training experience (3 years +)
● Excellent IT knowledge – MS Products,

• CRM knowledge
• Microsoft Office 2003/2007/2010
• Microsoft Outlook