Technical support may be delivered by different technologies depending on the situation. For example, direct questions can be resolved via telephone, SMS, Online chat, Support Forums, E-mail or Fax; basic software problems can be addressed over the telephone or, increasingly, by using remote access repair services; while more complicated problems with hardware may need to be dealt with in person. Either way Vertex has worked with end-clients, managed service providers and software development organisations, providing them with the complete range of IT Support Personnel from 1st line (Helpdesk), Desktop , 2nd Line through to Server (back end) or 3rd Line support.
Not only this we understand infrastructure and networking implementation projects (roll-outs), having provided a plethora of resources from Hardware re-fresh, to complete infrastructure builds. These projects may be small or large-scale, either way we have the database, network and experience to ramp up quickly and effectively. Having supplied resources to the 2012 Olympic Games on a large scale, we have the pedigree to assist any program of works.
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