Job Type: Permanent
Job start: 16/11/2018
Rate: From 27000.00 to 30000.00 GBP per Year
Job description: 2nd Line Infrastructure Engineer
Location: Salford, Manchester
Our client …
With our head office based in the heart of Salford Quays; we pride ourselves in having an energetic, and fresh office culture. With BYBO (Book You Birthday Off), competitive annual leave and regular team night outs among other benefits. We will not only invest in your development, but also provide a great, supportive environment for you to grow, develop, and fulfil your potential.
We have a lot of talented and very skilled engineers in our Technical Support Team who are enthusiastic about sharing their knowledge and growing the Team; we all strive to learn and provide excellent service.
Details of the Role:
Based in Manchester, working in our Technical Support Team, providing remote support to our broad range of customers.
The role requires an individual who can deliver quick resolutions with quality customer care, have excellent communication skills via the Phone and email, can work well as part of a team, is able to multi-task yet show grace under pressure, is able to put the customer first, has a positive attitude towards work and colleagues and enjoys working with new an evolving technologies.
·VMware vSphere, NetApp SAN (7mode/Cluster/MetroCluster)
·Experience managing tickets – escalating where appropriate
·Excellent customer service
·You should have a good attitude; which would be a person who enjoys working with technology and is eager to learn and pick up new knowledge and skills.
· Concise communication skills and able to give excellent customer service to our customers, with a general ethos of putting the customer first
·Good Multi-Tasker and shows grace under pressure
·Has an effective approach to troubleshooting and is a natural problem solver
·2nd Line Infrastructure Engineer should ideally have technical ability in the following: –
·Tier 1 Technologies: VMware vSphere, NetApp SAN (7mode/Cluster/MetroCluster)
·Tier 2 Technologies: Cisco/HP/Mellanox Switches/Firewall/Routers, Cisco UCS Servers, Fujitsu Servers, HP Servers, Nutanix Hyper convergence Servers (VMware, Hyper-V, Acropolis), VMware NSX, Fujitsu SAN, Juniper Firewalls, Microsoft Hyper-V, Microsoft Azure
·Tier 3 technologies: CheckPoint, Trend Micro Deep Security, Trend Micro Worry Free Business
·We will consider candidates who have a mix of the above depending on skills in each tier
Hours of Work
·Your normal hours of work will be 8.5 hour shifts, based between the hours of 7am and 7pm, Monday to Friday inclusive of an hours unpaid lunch break each day totalling 37.5 hours a week
Job reference: JO0000009661